Archive for the ‘information sharing’ Category
03.12.2012: DorobekINSIDER: New media matures – and changes the VA; how to take responsibility; and having good conflicts
The start of our second week… thanks for being here.
And there was some significant news on Friday — a new nominee to be the Obama administration’s chief technology officer — Todd Park. Park has been serving as the chief technology officer at the Department of Health and Human Services. He is an awesome guy… and he has done some remarkable things. We’ll chat about that more later… And HHS has also named Frank Baitman as the new chief information officer at the HHS. Baitman has served most recently at FDA and SSA. That post has been filled in an acting capacity for some time.
We have a great show for you today…
- Remember when everybody was talking about NEW media — you needed a new media person to change how you get information out to the public? Well, that term is becoming passe. But new media — whatever you want to call it — it is more that just messaging. It has really changed the very nature of how organizations work and operate. And we’re going to talk to the person who has led new media at the Department of Veterans Affairs about their challenges in 2012…
- Accountability — we’re always talking about accountability in government, right? As if there isn’t enough accountability… but sometimes people don’t feel really responsible for the agency’s goals and mission. We’re going to talk to a professor who has studied this subject — and he’s written a new book… Stepping Up: How Taking Responsibility Changes Everything. We’ll talk to him about responsibility.
- Ever have a big of a fight with somebody at work? Nothing physical, but… is there a way to have happy conflicts? Seem too good to be true? We’ll talk to an expert about how you can turn a negative into a positive.
All that ahead… but after the break, we start off with the stories that impact your life for Monday 12 March, 2012… your government world in 120-seconds…
DorobekINSIDER: GovLoop Insights Issue of the Week: Finding needles in haystacks — and the changing government market
Each week, our goal is to where each week, our goal is to find an issue — a person — an idea — then helped define the past 7-days… and we work to find an issue that will also will have an impact on the days, weeks and months ahead. And, as always, we focus on six words: helping you do your job better.
This week, we’ve talked about the challenges of dealing with big data. We’re going to tell you about a company that is going just that — for the intelligence agencies… for the Recovery Board… it’s a story of the Silicon Valley coming to Washington successfully, and it may also be an indication of the direction of government contracting. We’ll talk about the company Palantir.
And as we head into the weekend, we’ll have your weekend reading list… weekends are a time to rejuvenate — but also some time to take a step back and ponder. And we’ll have some reading that may guide you as you work be innovative… to think outside of the box. We’ll have information about the DorobekINSIDER Book Club — it’s coming up on
Tuesday Wednesday at the Adobe Government Assembly… and we’ll have details.
But… after the break… we start off as we do every week with a look at the week that was for government… for the first week of February 2012…
Today, as part of ELC’s technology innovation track – the last panel of the day – and we are trying an ELC innovation about innovation. We are holding an UN-session. For the past several years, there have been un-conferences. Un-conferences — and, by extension, our un-session — is very open. There is a topic, but there are no set list of speakers. It is wisdom of the crowds in the conference format — it enables open, collaborative learning using a format that “creates space for peer-to-peer learning, collaboration and creativity.”
I’m thrilled to be working with Kathy Conrad, the principal deputy associate administrator of GSA’s Office of Citizen Services and Innovative Technologies.
The UN-session is the final panel of the ELC’s technology innovation track. And our goal is to walk out of the UNsession with… homework, for lack of a better term. We want to come up with tools that people can take — and try — in their organization that encourage and enable innovation. And we are then continuing the sharing after ELC ends — I’ve created a section on GovLoop, the social network for government, where I hope people will share their lessons… what worked, what didn’t. (Hear Conrad talk about some of her thoughts on the GovLoop Insights Issue of the Week podcast from this past week.)
One of my new favorite books is Little Bets: How Breakthrough Ideas Emerge from Small Discoveries — and I think it is a book about innovation. It’s about making it a part of your live and your thinking. (A preview: The DorobekINSIDER book club will be coming back next year — and, if we can work out schedules, this will be our book. More to come. Stay tuned.)
Read our thoughts — and our notes for the un-session — after the break.
Schlosser has been at the Environmental Protection Agency since 2008, initial overseeing the Office of Information Collection and most recently as the principal deputy associate administrator for EPA’s Office of External Affairs and Environmental Education. Before that, she was the CIO at the Department of Housing and Urban Development. (NOTE: This information has been updated at of 06.02.2011.)
Schlosser is widely respected within the CIO community and she has an impressive resume having experience across a wide variety of issues, including cyber-security. She also served as a military intelligence officer for the Army. Her efforts have also been recognized with Federal Computer Week’s 2008 Fed 100 award and the Laureate Award by the Computerworld Honors Program.
Before HUD, she was the associate CIO and chief information security officer at Transportation Department and she served as the vice-president for Business Operations and Response Services for Global Integrity and a a senior manager for Ernst & Young.
Schlosser is a lieutenant colonel in the Army Reserves and did a tour of duty in the Middle East during the Iraq war.
Read her full bio after the break:
It’s back — the Federal News Radio Book Club. In fact, we haven’t had a “meeting” since April when we discussed Daniel Pink’s book Drive.
For newcomers… Think of the Federal News Radio Book Club as a wonky version of the Oprah book club. Unlike most book clubs, we don’t meet in a physical location. We’ll hold the book club “meeting” right on the air on Federal News Radio 1500 AM’s DorobekINSIDER and/or online at DorobekINSIDER.com. And during the hour, we will be joined by the authors of the book… and by a few other people who can spur the discussion… and we’ll take questions and comments about the book.
All of that being said, let me give you the details…
When: Friday, November 12, 2010 at 3p ET
Where: On Federal News Radio 1500 AM’s DorobekINSIDER… and online at DorobekINSIDER.com.
And the book: The New Social Learning: A Guide to Transforming Organizations Through Social Media by Tony Bingham and Marcia Conner. Bingham [Twitter] is the is President and Chief Executive Officer of the American Society for Training & Development (ASTD). Conner Bingham [Twitter] is a partner at Altimeter Group, which creates strategies for collaborative culture, social business, and workplace learning with enterprise leaders and technology providers who serve them.
Why this book?
Regular readers and listeners probably know that I am fascinated by what I call collaborative tools. (I am not a fan of the term “social media” — and I think it is more then just a question of semantics.) I continue to believe that these tools are fundamentally altering the way we have done business along a whole array of areas — government being one of them for a number of reasons.
This book fascinated me because… the authors spoke to government… and it focuses on doing business better. But in the end, it is about change — and change management. We all talk about how difficult it is to change government. (I actually think government gets a bad rap — it is difficult to change large organizations, and federal agencies are large organizations.)
One of my favorite pull quotes from the book so far:
Training often gives solutions to problems already solved. Collaboration addresses challenges no one has overcome before.
I have to say up front that I have not finished the book yet — my Kindle tells me I’m 39 percent of the way through. (There are no page numbers in an e-book — because you can change the font size.)
That being said, I get the gist — and there is enough there already to make it worth some time.
This book is specifically not about marketing using social networking… or building your brand. It is about training — and learning, where there is so much evolution going on.
Here is how the authors describe the focus of the book:
Many employers see it as simply a workplace distraction. But social media has the potential to revolutionize workplace learning. People have always learned best from one another, and social media enables this to happen, unrestricted by physical location and in extraordinarily creative ways.
Again, I will share my thoughts about the book as I’m reading it. I hope you will too… here… on GovLoop… on Facebook… or Tweet using #DIbookclub. We’ll use all of the comments as part of our discussion on Nov. 12.
I look forward to your thoughts.
Previous Federal News Radio Book Club “meetings”:
* The SPEED of Trust: The One Thing That Changes Everything by Stephen M.R. Covey. Read more and find a link to the book club session here.
* What Would Google Do? by Jeff Jarvis. Read more and find a link to the book club session here.
* Grown Up Digital: How the Net Generation is Changing Your World by Don Tapscott. Read more and find a link to the book club session here.
* Fired Up or Burned Out: How to reignite your team’s passion, creativity, and productivity by Michael Lee Stallard. Read more and hear the book club meeting here.
* Payback: Reaping the Rewards of Innovation by James P. Andrew, Harold L. Sirkin, and John Butman. Read more and hear the book club “meeting” with Andrew and Federal CTO Aneesh Chopra find a link to the book club session here.
* Drive: The Surprising Truth About What Motivates Us by Daniel Pink. Read more and hear the book club “meeting” here.
Government as a platform — in the Gulf Coast oil spill.
We have covered a lot of the cases of people coming together to help in crisis situations — many of them around so-called Crisis Camps, but we’ve also seen Random Hacks of Kindless, and even post-Haiti, there were remarkable efforts of people coming together to use available tools to share vital information.
As the massive Deepwater Horizon oil spill disaster drifts toward land, residents of the Gulf Coast can report sightings of fishermen out or work, endangered wildlife, oil on shore, oil sheens, health impacts and other problems using a new tool known as the Oil Spill Crisis Map. The reports, submitted via text message, the web or email will appear on a web based map of the Gulf Coast, alerting officials and the public alike of the extent of the damage.
“The Oil Spill Crisis Map compiles and maps eyewitness accounts of the oil’s effects in real time,” said Anne Rolfes of the Louisiana Bucket Brigade. “This is a tool for all of us to understand the extent of the damage.”
Reports can be made and viewed at http://oilspill.labucketbrigade.org.
How does it work?
Mobile phone users can text reports to (504) 27 27 OIL
Reports can also be sent to email@example.com
Twitter with the hashtag: #BPspillmap.
Eyewitness reports for the map require a description, and location information such as address, city and state, zip‐code or coordinates. Citizen reporters can remain anonymous or disclose their contact information. Photos and video can be uploaded via the web.
Let’s be honest — innovation in government can be difficult. It isn’t because government workers are less innovative. The the contrary — in my experience, government workers are more victims of bureaucracy then they are purveyors of it. Yet those of us who watch government closely understand the real courage that goes into significant change.
Of course, the government’s anti-innovation reputation is really proposterous. After all, it was the U.S. federal government that spurred the creation of the Internet — and there have been few innovations that have changed all of our lives more then that innovation. But the creation of the Internet, of course, grew from an effort to enable to the government to do it’s job better — the goal was to create a redundant network. Essentially, the innovation grew out of an effort to do business better.
The challenge with government innovation: There is little upside that comes from success, but the risk of failure has significant. To put it simply, the government does tolerate failure — and innovation is difficult, if not impossible, without the chance of failure. (It is one of the reasons why I appreciated Jeff Jarvis’s book, What Would Google Do? — and featured it in the Federal News Radio Book Club last year.)
More recently, there are innovations like the intelligence community’s Intellipedia… TSA’s Idea Factory, since expanded to all of the Homeland Security Department… and even blogs at TSA and the CIOs at the Navy and NASA. (See the case library at the National Academy of Public Administration’s Collaboration Project for scores of examples.)
With that as background, all of that brings me to the Better Buy Project, a marvelous, innovative — and courageous — initiative to try and improve the government procurement process. It is an attempt to tap the wisdom of crowds, openness and transparency to the government contracting and procurement process.
The initiative has had several steps — it started out as a discussion in GovLoop’s Acquisition 2.0 community. It then became a stand-alone initiative by the General Services Administration, the National Academy of Public Administration’s Collaboration Project, and the Industry Advisory Council where the groups simply asked for help by asking — very publicly — ideas about how the government procurement and contracting process can be improved.
The Better Buy Project has reached a significant new milestone — a open, public collaborative platform — a public wiki using the same software that runs Wikipedia. GSA courageously is looking for thoughts on how to build a better contract, specifically focusing on the Data.gov contract… and the effort to replace a GSA servers.
You can read more here. We featured the Better Buy Project last week on Federal News Radio 1500 AM’s Daily Debrief with Chris Dorobek and Amy Morris. We spoke to Mary Davie, Assistant Commissioners of GSA Federal Acquisition Service’s Office of Assisted Acquisition Services, and Chris Hamm is the Operations Director at the GSA Federal Acquisition Service’s Federal Systems Integration and Management Center (FEDSIM).
Some additional resources:
- The Better Buy Project wiki
- The Better Buy Project idea collection site
- The Better Buy Project blog
- Follow @BetterBuyProj on Twitter… or specific updates from @gsa_fedsim
- Federal News Radio Daily Debrief: Update: The Better Buy Project continues to engage public about acquisition [October 28, 2009]
- Federal News Radio Daily Debrief: Government agencies join together for the Better Buy Project [October 14, 2009]