DorobekINSIDER: GSA hires ConnellyWork’s Kelly Olson
Olson joined ConnellyWorks 14 months ago after her tenure at the Industry Advisory Council and the American Council for Technology.
At GSA, she will serve as the director for strategic initiatives and program outreach for GSA’s Office of Citizen Services and Innovative Technologies. The official announcement will come on Wednesday.
Olson will report to Martha Dorris, the Deputy Associate Administrator of GSA’s Office of Citizen Services and Innovative Technologies.
Olson is widely respected as somebody who gets gov 2.0.
Her job description is below:
Kelly Olson, Director, Strategic Initiatives & Program Outreach, Office of Citizen Services and Innovative Technologies (OCSIT), General Services Administration (GSA)
Position Reports to: Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies (OCSIT), General Services Administration (GSA)
The OCSIT serves citizens and fosters public engagement through the use of innovative technologies to connect citizens to government information and services. As part of this effort, OCSIT runs the award-winning USA.gov and GobiernoUSA.gov, the official websites of the federal government. The office is rapidly becoming a leader in the use of new media and Web 2.0 technologies to bring government to citizens and citizens to government. Through its use of the Internet (i.e., websites and new media), call centers, publications, and other programs, OCSIT facilitates more than 200 million citizen touchpoints a year. OCSIT is also facilitating government-wide capabilities to support the President’s Open Government Directive, such as idea management and challenge solutions. OCSIT is responsible for many of the eGovernment initiatives, including Data.gov, Challenge.gov, citizen engagement platform, FedSpace, Mobile Apps, Federal Cloud Computing Initiative.
Focus Area: Within OCSIT, the Office of Citizen Services’ (OCS) primary goal is to ensure that the public has a unified experience when accessing information from the government from the web. OCS’ products and services enable other Federal agencies to provide information to the public through the sharing of best practices, a government-wide contract for contact center solutions, and education in the Web and contact center arena. OCS is currently leading the federal government in creating tools and processes for engaging the public through online dialogs to inform the government on improving business processes and services. They work closely with other government agencies—federal, state, local, and international—to collect and consolidate information and make it available to the public and share experiences that lead to better solutions. OCS leverages several interagency groups to share best practices and develop strategies for improving the way we provide services to the American public. These include CIOs from five nations (US, UK, Australia, New Zealand and Canada) as well as Federal Web Managers Council and the Contact Center Leaders. OCS works closely with the White House and the Office of Management and Budget to improve the service the government provides to the public.
Key Responsibilities: Kelly will directly support Martha Dorris, the Deputy Associate Administrator of the Office of Citizen Services and Innovative Technologies (OCSIT). She will be responsible for developing and managing outreach and communications to federal agencies who need the OCSIT’s products and services. She will work collaboratively with the GSA’s Office of Citizen Services, New Media & Citizen Engagement and Innovative Technology teams to ensure the office’s mission is communicated effectively, both internally and externally.
Kelly will also work closely with GSA’s Director of Global Government Innovation Networks to support an international community of e-government officials that foster the exchange of information, share best practices and promote collaboration across all levels of government.