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Archive for February 17th, 2009

HHS’s Asking for help

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My definition of Web 2.0 is that these are tools that tap into the theory that all of us are smarter then each of us individually. And they allow agencies to collaborate — they tap into the concept that information is power, but, more importantly, information is more powerful when it is shared. Some of the uses of that are simple — but very powerful. And one comes from the Department of Health and Human Service’s

If you visit the site, you will find a very simple box at the top of the page — and they ask a very simple question: “Tell Us What You Think: We are reviewing this site. What would you most like to change or fix?”

The folks at HHS posted this on the Web site late last week, and in just a few days, as of COB Monday, HHS officials have received 70 responses.

Even more powerful — they are going to post the responses that they have received — potentially spurring additional thoughts and responses.

Simple, yet very powerful — and an acknowledgment that we don’t have all the answers.

Kudos to HHS… and particularly to HHS’s Andrew Wilson, a member of the agency’s social media team. (Do most agencies have social media teams and I just don’t know it?) I have been “following” Wilson on Twitter and it is clear that he is on a quest to find new and innovative ways of reaching out, and willing to innovate. We all recognize that success is rarely the result of one person’s work. Real success depends on people working together, so I’d also give credit to HHS leadership. That being said, people like that in government deserve recognition.

And visit and offer your insights about the site.

Written by cdorobek

February 17, 2009 at 6:42 AM