Archive for the ‘Web 2.0’ Category
03.26.2012 DorobekINSIDER: Cyberwar: hype or reality; the import of CISOs; and evolving virtual worlds
Happy Monday… did you have a good weekend? Here in Washington, it was rainy and relatively cool… I say relatively because it was close to 80 on Friday.
On this date 20 years ago — 1982 — there was a groundbreaking ceremony for the Vietnam Veterans Memorial. The design was controversial at the time — the names on slate layed into the ground between the Lincoln Memorial and Washington Monument… but the site has become one of the most popular memorials in Washington. The Vietnam Veterans Memorial was officially unveiled in November 1982.
Remember earlier this month, we introduced you to Jennifer Pahlka of Code for America. She is a remarkable person working to make government better. Code for America is a non-profit that provides fellowships for technology experts to work in city government. Well, CNN spoke to her over the weekend. And she told CNN that reforming city halls in America requires the talents of a new generation of technology and design experts. Remember she told us about Adopt-a-Hydrant — it’s one of the apps that a Code for America fellows wrote last year for Boston. And it allows Bostonians sign up to dig out a fire hydrant when they’re covered with snow. Good work.
A busy week ahead… Wednesday is Federal Computer Week’s annual Fed 100 Awards gala… some really remarkable winners this year. Read the full list of winners. It’s a great opportunity to remember some of the hard work that has gone on.
And then on Thursday, I’ll be at the Acquisition Excellence conference sponsored by the American Council on Technology and the Industry Advisory Council. I’m moderating a morning panel that focuses on Acquisition Strategies in the age of austerity and how agencies can balance their needs with the reduced budgets. It should be a fascinating discussion.
But here today… we have a good program…
- Cyberwar — hype or reality? We’ll have an assessment of a professor of war studies.
- And then a very different perspective… as everybody looks to do more with less, some state and local governments are cutting their Chief Information Security Officers. We’ll look at that issue… and ramifications.
- It sounds like something out of Star Trek — remember the halodeck… but the future of Virtual Worlds is serious business. The 5th annual Federal Consortium of Virtual Worlds Conference is coming up in May. We’ll take a look at how these virtual worlds have changed and evolved over the past five years.
All that ahead…
But after the break… we start with the stories that impact your life for Monday the 26 of March, 2012… your government world in 120-seconds…
03.22.2012 DorobekINSIDER: Disruptive innovation with Deloitte’s Bill Eggers; creating Ethics.gov and Virginia Decoded
We start off with a topic we come to so often… your money…
The House Budget Committee passed the Republican version of the fiscal 2013 budget yesterday — but just barely. Ezra Klein in the Washington Post’s WonkBlog notes that the House Budget Committee has 38 members — 22 Republicans and 16 Democrats. Rep. Paul Ryan (R-WI), the chairman of the House Budget Committee, is the man who has in many ways defined the conservative approach to the federal budget… and yet the Ryan budget passed by only one vote.
Some of that leads the Wall Street Journal to suggest we may be headed to… yes, you know it — a government shutdown… even in the weeks before the election. The Journal says the budget act passed last year has been coming apart in pieces and the disagreements between the White House and congressional Republicans over spending levels has heightened the chance of a government shutdown just weeks before the November election. The budget agreement signed into law last August was supposed to help avoid such a showdown, but today, it seems possible. And the Journal says the flashpoint came this week Congressman Ryan called for more than $1 trillion in discretionary spending for the year beginning Oct. 1. That represents $19 billion less than the level agreed to with the White House last year and put into law.
We’ll watch it carefully, of course… we always try to stay away from shutdown hype, but even the talk impacts how government operates, so we’ll keep an eye on it.
On today’s program…
- Disruptive innovation. What is it… and what does it mean for you? We’ll talk to one of the smartest people I know… one of the real thinkers… Deloitte’s Bill Eggers, author of If We Can Put a Man on the Moon: Getting Big Things Done in Government…
- You’ll meet the Johnny Appleseed of open source — and the man who created Ethics.gov. He also created the site Virginia Decoded, which has been described as the “prettiest state code” you’ve seen. We’ll tell you about that.
All that ahead…
But after the break, as we do each day, we start with the stories that impact your life for Thursday the 22 of March, 2012… your government world in 120-seconds…
Happy New Year! What a great time to look back – and look forward… and to think about fresh starts.
The coming months are going to be interesting, no doubt.
All week, I’ll bring the most read items across Federal News Radio’s programs – Mike Causey tomorrow; the Federal Drive on Wednesday; FederalNewsRadio.com on Thursday; and In Depth on Friday.
But today, the 100 most read items on the DorobekINSIDER:
A number of leadership changes at the General Services Administration.
GSA Administrator Martha Johnson has announced that Gail Lovelace, who has served as the chief people officer for the General Services Administration, will be taking a newly created job as GSA’s chief leadership officer.
“I have been deliberately attending to succession planning, strategic alignment, and performance management of the agency leadership since my confirmation,” Johnson said in a memo to staff. “Gail has helped shape those activities and will continue to build on them. This move will also signal beyond the walls of GSA that we are intent upon holding our place as a pace-setter for the government in matters of fostering and strengthening public sector leadership.”
Lovelace is widely respected in government, particularly in the HR community, and has been recognized for her work on the Bush-Obama transition.
Replacing Lovelace as GSA’s chief people officer will be Tony Costa, who has spent most of his 25 year career at GSA with the Public Building Service.
In addition, Bill Piatt is moving from the Office of Technology Strategy to the GSA Administrator’s office. He will assume the work that Tony has been championing, namely GSA’s use of the social media and open government tools that our Office of Citizen Services and Innovative Technologies is promulgating across government
The memo from Johnson sent out today:
From: Administrator Martha Johnson
Subject: Exciting Leadership Movement
It is my pleasure to announce a couple of exciting leadership moves here at
To begin, Gail Lovelace will be moving to my office to assume the role of Chief Leadership Officer on December 1. For the past 13 years Gail has served as the Chief People Officer. She and I have worked very closely together for years, and I am personally thrilled to have her join me in building and strengthening our leadership cadre. I have been deliberately attending to succession planning, strategic alignment, and performance management of the agency leadership since my confirmation. Gail has helped shape those activities and will continue to build on them. This move will also signal beyond the walls of GSA that we are intent upon holding our place as a pace-setter for the government in matters of fostering and strengthening public sector leadership.
In conjunction with Gail’s move, I have asked Tony Costa to step in as the Chief People Officer. Tony brings customer knowledge, strategic business perspective, operational experience, and, perhaps most importantly, change management chops. While most of his 25 year career at GSA has been with the Public Building Service – both Regional and at Central Office – Tony is
willing to step into a new challenge in the “C-Suite.” It is not an easy thing to follow a leader such as Gail Lovelace who has in many ways defined Human Resources for GSA, but I have confidence that Tony will do a great job at the helm of the CPO’s office. I am equally confident that such moves are good for our leaders and good for the organization as a whole. They break down our silos and send the signal that we want people to try new things and build out their knowledge of the full enterprise.
Finally, Bill Piatt will move from the Office of Technology Strategy to my office and will assume the work that Tony has been championing, namely GSA’s use of the social media and open government tools that our Office of Citizen Services and Innovative Technologies is promulgating across government. Bill recently returned to GSA and brings great experience in IT leadership and progressive IT tools. I know that he will hit the ground running, and I am excited about the energy that he will bring to these important enterprise-wide efforts.
GSA is going through a lot of change. These leaders have deep experience in GSA and share a passion for our mission and collective success. As they change roles, they are modeling change as leaders. Please join me in thanking them for their service and supporting them in these new challenges.
It’s back — the Federal News Radio Book Club. In fact, we haven’t had a “meeting” since April when we discussed Daniel Pink’s book Drive.
For newcomers… Think of the Federal News Radio Book Club as a wonky version of the Oprah book club. Unlike most book clubs, we don’t meet in a physical location. We’ll hold the book club “meeting” right on the air on Federal News Radio 1500 AM’s DorobekINSIDER and/or online at DorobekINSIDER.com. And during the hour, we will be joined by the authors of the book… and by a few other people who can spur the discussion… and we’ll take questions and comments about the book.
All of that being said, let me give you the details…
When: Friday, November 12, 2010 at 3p ET
Where: On Federal News Radio 1500 AM’s DorobekINSIDER… and online at DorobekINSIDER.com.
And the book: The New Social Learning: A Guide to Transforming Organizations Through Social Media by Tony Bingham and Marcia Conner. Bingham [Twitter] is the is President and Chief Executive Officer of the American Society for Training & Development (ASTD). Conner Bingham [Twitter] is a partner at Altimeter Group, which creates strategies for collaborative culture, social business, and workplace learning with enterprise leaders and technology providers who serve them.
Why this book?
Regular readers and listeners probably know that I am fascinated by what I call collaborative tools. (I am not a fan of the term “social media” — and I think it is more then just a question of semantics.) I continue to believe that these tools are fundamentally altering the way we have done business along a whole array of areas — government being one of them for a number of reasons.
This book fascinated me because… the authors spoke to government… and it focuses on doing business better. But in the end, it is about change — and change management. We all talk about how difficult it is to change government. (I actually think government gets a bad rap — it is difficult to change large organizations, and federal agencies are large organizations.)
One of my favorite pull quotes from the book so far:
Training often gives solutions to problems already solved. Collaboration addresses challenges no one has overcome before.
I have to say up front that I have not finished the book yet — my Kindle tells me I’m 39 percent of the way through. (There are no page numbers in an e-book — because you can change the font size.)
That being said, I get the gist — and there is enough there already to make it worth some time.
This book is specifically not about marketing using social networking… or building your brand. It is about training — and learning, where there is so much evolution going on.
Here is how the authors describe the focus of the book:
Many employers see it as simply a workplace distraction. But social media has the potential to revolutionize workplace learning. People have always learned best from one another, and social media enables this to happen, unrestricted by physical location and in extraordinarily creative ways.
Again, I will share my thoughts about the book as I’m reading it. I hope you will too… here… on GovLoop… on Facebook… or Tweet using #DIbookclub. We’ll use all of the comments as part of our discussion on Nov. 12.
I look forward to your thoughts.
Previous Federal News Radio Book Club “meetings”:
* The SPEED of Trust: The One Thing That Changes Everything by Stephen M.R. Covey. Read more and find a link to the book club session here.
* What Would Google Do? by Jeff Jarvis. Read more and find a link to the book club session here.
* Grown Up Digital: How the Net Generation is Changing Your World by Don Tapscott. Read more and find a link to the book club session here.
* Fired Up or Burned Out: How to reignite your team’s passion, creativity, and productivity by Michael Lee Stallard. Read more and hear the book club meeting here.
* Payback: Reaping the Rewards of Innovation by James P. Andrew, Harold L. Sirkin, and John Butman. Read more and hear the book club “meeting” with Andrew and Federal CTO Aneesh Chopra find a link to the book club session here.
* Drive: The Surprising Truth About What Motivates Us by Daniel Pink. Read more and hear the book club “meeting” here.
Olson joined ConnellyWorks 14 months ago after her tenure at the Industry Advisory Council and the American Council for Technology.
At GSA, she will serve as the director for strategic initiatives and program outreach for GSA’s Office of Citizen Services and Innovative Technologies. The official announcement will come on Wednesday.
Olson will report to Martha Dorris, the Deputy Associate Administrator of GSA’s Office of Citizen Services and Innovative Technologies.
Olson is widely respected as somebody who gets gov 2.0.
Her job description is below:
Kelly Olson, Director, Strategic Initiatives & Program Outreach, Office of Citizen Services and Innovative Technologies (OCSIT), General Services Administration (GSA)
Position Reports to: Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies (OCSIT), General Services Administration (GSA)
The OCSIT serves citizens and fosters public engagement through the use of innovative technologies to connect citizens to government information and services. As part of this effort, OCSIT runs the award-winning USA.gov and GobiernoUSA.gov, the official websites of the federal government. The office is rapidly becoming a leader in the use of new media and Web 2.0 technologies to bring government to citizens and citizens to government. Through its use of the Internet (i.e., websites and new media), call centers, publications, and other programs, OCSIT facilitates more than 200 million citizen touchpoints a year. OCSIT is also facilitating government-wide capabilities to support the President’s Open Government Directive, such as idea management and challenge solutions. OCSIT is responsible for many of the eGovernment initiatives, including Data.gov, Challenge.gov, citizen engagement platform, FedSpace, Mobile Apps, Federal Cloud Computing Initiative.
Focus Area: Within OCSIT, the Office of Citizen Services’ (OCS) primary goal is to ensure that the public has a unified experience when accessing information from the government from the web. OCS’ products and services enable other Federal agencies to provide information to the public through the sharing of best practices, a government-wide contract for contact center solutions, and education in the Web and contact center arena. OCS is currently leading the federal government in creating tools and processes for engaging the public through online dialogs to inform the government on improving business processes and services. They work closely with other government agencies—federal, state, local, and international—to collect and consolidate information and make it available to the public and share experiences that lead to better solutions. OCS leverages several interagency groups to share best practices and develop strategies for improving the way we provide services to the American public. These include CIOs from five nations (US, UK, Australia, New Zealand and Canada) as well as Federal Web Managers Council and the Contact Center Leaders. OCS works closely with the White House and the Office of Management and Budget to improve the service the government provides to the public.
Key Responsibilities: Kelly will directly support Martha Dorris, the Deputy Associate Administrator of the Office of Citizen Services and Innovative Technologies (OCSIT). She will be responsible for developing and managing outreach and communications to federal agencies who need the OCSIT’s products and services. She will work collaboratively with the GSA’s Office of Citizen Services, New Media & Citizen Engagement and Innovative Technology teams to ensure the office’s mission is communicated effectively, both internally and externally.
Kelly will also work closely with GSA’s Director of Global Government Innovation Networks to support an international community of e-government officials that foster the exchange of information, share best practices and promote collaboration across all levels of government.
The Office of Management and Budget has just issued a new policy for dealing with Internet “cookies” — these are text files that a Web site can put on your computer to track how you traverse the site.
Cookies enable Web site personalization — for example, the allow a Web site to remember you and, maybe, the items you put in your online shopping cart. But they have always been watched by some privacy advocates because of the potential implications — for example, they could track a visitor’s travels to other sites. [Read how cookies work here... and how to delete them here.]
The federal government has been all but banned from using persistent Internet cookies because of those privacy concerns. OMB has just issued new policy guidance would enable agencies to use this tool. And Federal News Radio’s Max Cacas reported on the new policies on the Dorobek Insider on Friday. You can find his report here.
This is an issue I’ve followed for a long time (here is the FCW editorial I wrote on the subject back in 2006) — and, to be honest, I’m suspicious of the new policy. That being said, I have just started reading them.
The new OMB policy seeks to re-balance the privacy considerations given that the ban was instituted more than a decade ago. The idea: Times have changed and people are more accepting of these tools.
As I say, I’m reading the policies now, but… It is important to be very clear — agencies were absolutely not banned from using cookies. They had been banned from using PERSISTENT cookies — cookies that can track you long term. I didn’t get a chance to read all the comments that came in — and unfortunately OMB has not kept those comments online. And I still have to read the policies, but… I have year to hear a convincing argument why agencies must have persistent cookies. Some argue that the private sector does it, but that argument is specious — the government is not the private sector. In the end, it doesn’t matter what the private sector does. (Should government follow the Facebook privacy model?)
I’m reading the new policies with an open mind, but… I’m very suspicious.
The 2010 cookie/federal Web privacy policies:
* OMB policy M-10-22: Guidance for Online Use of Web Measurement and Customization Technologies [PDF] [Scribd]
* OMB policy M-10-23: Guidance for Agency Use of Third-Party Websites and Applications [PDF] [Scribd]
How these came about…
Giving OMB credit, they tried to evolve these policies in a relatively public way. As I seem to say a lot these days, I think they could have developed it in a public way. That being said, it would be nice if the comments were still available.
Here were some of the discussion:
By federal CIO Vivek Kundra and Michael Fitzpatrick, associate administrator of OMB’s Office of Information and Regulatory Policy
In June 2000, the OMB Director issued a memorandum (M-00-13, later updated by M-03-22) that prohibited Federal agencies from using certain web-tracking technologies, primarily persistent cookies, due to privacy concerns, unless the agency head approved of these technologies because of a compelling need. That was more than nine years ago. In the ensuing time, cookies have become a staple of most commercial websites with widespread public acceptance of their use. For example, every time you use a “shopping cart” at an online store, or have a website remember customized settings and preferences, cookies are being used.
* WhiteHouse.gov blog post: Enhancing Online Citizen Participation Through Policy [June 16, 2009]
By Kundra and Fitzpatrick
Last week, Vivek Kundra and Katie Stanton talked about the efforts underway to introduce more Web 2.0 technologies to the federal government sites and to open more back-and-forth communication between the American people and the government. Some of this naturally requires the adoption of new approaches and innovative technologies. But another big part of this is updating existing practices and how these tools can be used to break down barriers to communication and information.
We continue to ask for your feedback, but the best feedback is informed feedback. So what follows is background on current policies and some examples of what we’ve heard from you during the Brainstorming phase of our outreach.
Here is the specific section on cookies:
* WhiteHouse.gov blog: Cookies Anyone (the http kind)? [July 24, 2009]
By Bev Godwin, who was on assignment to the White House at the time. She is currently GSA’s Director of USA.gov and the Office of Citizen Service’s Web Best Practices Office
Nine years ago – a lifetime in Internet time – the Office of Management and Budget (OMB) issued a policy commonly referred to as “the cookies policy. “This policy prohibited federal agencies from using certain web-tracking technologies, primarily persistent cookies, unless the agency head provided a waiver. This may sound like arcane, boring policy – but it is really important in the online world.
Unfortunately in this post, Godwin points to a site where people could post comments — http://blog.ostp.gov/2009/07/24/cookiepolicy. Unfortunately that page doesn’t seem to exist. It would be great to see the comments now.content is important to our citizens. We can use that data to improve the content and navigation of our sites.”
* WhiteHouse.gov blog post: On Cookies [August 11, 2009]
By Kundra and Fitzpatrick
Our main goal in revisiting the ban on using persistent cookies on Federal websites is to bring the federal government into the 21st century. Consistent with this Administration’s commitment to making government more open and participatory, we want federal agencies to be able to provide the same user- friendly, dynamic, and citizen-centric websites that people have grown accustomed to using when they shop or get news online or communicate through social media networks, while also protecting people’s privacy.
It is clear that protecting the privacy of citizens who visit government websites must be one of the top considerations in any new policy. This is why we’ve taken such a cautious approach going forward and why we felt it so important to get feedback and hear from people on this. While we wanted to get people’s ideas for improving our policy, we also needed to hear any concerns so that we could understand better where potential pitfalls might lie.
Going back a decade… some of the discussion that led to the persistent cookie ban.
[The CIO Council] strongly support the requirement that the use of any technology, including persistent cookies, to track the activities of users on web sites be approved personally by the head of the executive department (for the 14 executive departments) or agency.
As we make progress towards electronic government, personalization of web sites, typically done through persistent cookies, may become necessary in order to serve our customer’s requirements. At that time, it would be appropriate for OMB to review the “no delegation” policy in light of the then-current “state-of-the-art” in privacy protections. For example, OMB may decide to relax this policy when customers are given a choice of selecting either a personalized (i.e., with persistent cookie) or non-personalized (no persistent cookie) web experience.
* Letter from Spotila to Baker, clarification of OMB Cookies Policy (September 5, 2000)
We are concerned about persistent cookies even if they do not themselves contain personally identifiable information. Such cookies can often be linked to a person after the fact, even where that was not the original intent of the web site operator. For instance, a person using the computer later may give his or her name or e-mail address to the agency. It may then be technically easy for the agency to learn the complete history of the browsing previously done by users of that computer, raising privacy concerns even when the agency did not originally know the names of the users.
* M-00-13, Privacy Policies and Data Collection on Federal Web Sites (June 22, 2000)
* M-99-18, Privacy Policies on Federal Web Sites (June 2, 1999)